English

I'm not racist. I just need to throw that out there before I write this. I'm actually very impressed when people are able to speak more then one language. However, if English isn't your first language, I feel there are certain jobs you shouldn't hold. Namely, you shouldn't be taking my call at FedEx.
I call FedEx all the time for work. Whenever

we have labwork that we aren't able to run at the clinic, FedEx comes to pick it up and send it to the lab for us. I have their telephone script down, and can answer all their questions for them before they ask me. It's amazing.

Today, I called, and got a man who spoke broken English and couldn't understand me. It was really frustrating for me. First of all, he doesn't need my name. Second, I shouldn't have to spell my last name for you 3 times before you get it correct. Third, when I say, I know it's too late for pick up tonight, you can pick up the package after 7:30 tomorrow, the next thing out of his mouth shouldn't be, I'm sorry it's past your cut off time for pick up tonight. What time will it be available tomorrow?